Terms and Conditions

Your agreement is with us, Lift Each Other a private company limited by guarantee, registered in England & Wales (Company No. 12990851).

These terms and conditions form part of your agreement with us, and replace any previous terms and conditions. Your membership agreement with us is made up of: these terms and conditions or, if you join online, the membership agreement terms described in section 1.8 below; and

These documents together form a legal, binding agreement between you and us, so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team at the studio.

You, and all of your guests to any of our studios, must comply with and agree to the rules and regulations that apply at the studio you and your guests are using (the terms of studio use).

The terms of studio are on display and they include the full rules of using the studio.

All our memberships are monthly memberships. In these terms and conditions, monthly means every calendar month. A full calendar month starts on the first day of the calendar month and finishes at the end of the last day of that calendar month. When we refer to month in these terms and conditions, we mean a full calendar month.

For members joining online:

Your agreement commences on the start date set out on your receipt or invoice.

When your membership starts, you will need to make the payments set out on the invoice or confirm a mandate for direct debit set up. You cannot use the studio until you have paid the invoice, or set up your direct debit.

You may need to pay an activation fee, details of which will be set out on the website and made clear before joining.

If you join part way through a month or year, we will work out any proportional monthly fees that may apply and set out on your membership agreement form any initial fees (including, but not limited to, any activation fee) that you have to pay and the payment method.

We offer various types of membership to persons aged 16 or over. You must have an active membership to use the studio as a member. All services must be paid for prior to studio entry.

The studio facilities available to you, the amount you pay and the times when you can use the studio will depend on the type of membership you have chosen. The membership type you have selected will be shown on your invoice and client account.

We offer the following types of membership at our studio - please check online or with the studio for further information:

Each of the memberships in section 3.3 will fall into one of the following categories:

Please see section 6 below for the different payment options available to you.

We offer some extra benefits that you can add to your membership at an additional cost, meal and training plans for example.

If you choose an extra benefit, we will add any charges for it to your monthly membership fee and you must pay your membership fee and additional charges under your payment option. Our coaches will advise you on extra benefits they and the studio offer.

The cost of your membership will depend on the type of membership and the membership commitment period you have chosen (see section 6 below).

We will set out all amounts that you need to pay for your membership on your membership invoice.

If you are unsure about the fees and any additional charges that you are paying, please contact us, our details are clearly laid out on the website contact us page.

During your membership, you must pay your membership fees whether or not you actually make use of any club or our facilities and services unless you have frozen your agreement in line with section 10.

When your membership ends for any reason, and we have taken the final payment from you, you are responsible for cancelling your direct debit. You should not cancel your direct debit before your membership has ended, as if you do so we may be unable to collect any remaining payments you owe. In such event, we will contact you about this.

Each membership allocates credits equivalent to the number of sessions paid for that month. I.e. the silver membership offers 16 sessions per month, 16 member credits are allocated each month. A credit is used when a session is booked regardless of attendance. If the membership is active, credits roll over for two/three months. Credits allocated two/three months ago will expire and be removed from the system. Any credits not used are irredeemable. This applies to all memberships. Available credits can be seen by logging into your client account.

Personal training memberships operate differently to standard direct debit memberships. Credits will always roll on without expiration if a direct debit is active. If the direct debit is cancelled and there are credits on account, the credits will be lost. These credits do not have to be refunded. Block booking personal training sessions expire after two/three months depending on the number of sessions purchased.

Freezing personal training sessions is accepted with coach consent and the member pays a 10% fee on any built up credits on account. See section 10 for all other times freezing a membership is accepted.

For each of the payment options set out below, all the monthly fees and any additional charges could change in line with section 14.

As stated above, all our memberships are monthly agreements. The monthly membership fee you pay will depend on the type of membership you choose, the payment option you select and the minimum number of complete months you commit to be a member for.

The types of payment options we offer are as follows:

If you choose a particular payment option and decide to upgrade your membership, you must pay any extra fees which apply (as set out in your membership agreement.

Unless you have chosen our prepaid payment option, you must pay your monthly membership fee in advance every month by direct debit.

You must sign a direct debit mandate form at or prior to the start of your membership and we will take your payment on a date of your choosing or on the same day you joined of each month.

We may, entirely at our discretion, accept other payment methods to start, restart, transfer or upgrade your membership.

If you have a joint membership, you must pay both monthly membership fees by a single direct debit.

If you have a family membership, you must pay all monthly membership fees by a single direct debit.

When you or your bank tell us about a change to your bank account details, we may ask you to set up a new Direct Debit.

This section is about what will happen if you do not pay your monthly membership fee or any other fees or charges you have agreed to pay because:

If the account details you gave us for the direct debit are wrong:

If there is not enough money available in your account:

If you have cancelled your direct debit without giving us notice:

We may appoint a debt collection agency to collect any payments you owe us, and you may have to pay any costs associated with this, including legal and court costs and interest. Or we may choose to take the payments owed from your credit card or debit card using the credit card or debit card details you have given us, and you hereby authorise us to do so.

You can change your membership at any time while you are a member.

As monthly membership fees vary, if you change your membership, you will need to pay the difference in fees of your new membership, either by monthly payments or, if you have chosen our discounted prepaid payment (see section 6.3) option, by paying the difference before you transfer. The first full calendar month or 12 full calendar months (depending on which commitment period you have chosen) will continue instead of starting again. You will not have to pay another activation fee to transfer your membership. Money will not be refunded if the change results in reduced membership fees.

You may temporarily freeze your membership for between one complete calendar month and 12 complete calendar months for the following reasons only. We may require you to produce proof which is satisfactory to us of any of these reasons that you are relying on to freeze your membership, in accordance with section 18 of these Terms and Conditions.

As long as you obtain our prior written agreement, you may extend the period of any membership freeze. Freezing your membership is not the same as cancelling your membership – freezing is a temporary suspension, cancellation is terminating your membership. To cancel your membership you must follow the procedure described in section 11 below.

If you want to freeze your membership, you can request us to do so in writing or by completing a form. As long as we receive your request on or before the 15th day of the month, we can apply this from the first of the following month.

If we receive your request in accordance with section 10.3 and agree to freeze your membership, we will do so with effect from the first day of the following month. We cannot freeze it from an earlier date and will not refund any monthly fees paid before your membership was frozen.

When you request us to freeze your membership, you will need to tell us when you plan to resume your membership and return to using the studio, although your membership can start again before this date if you let us know. We will automatically start your membership again, and start taking any direct debits, on the date you tell us you want your membership to resume.

We will not charge you membership fees while your membership is frozen. If you have chosen our discounted monthly or discounted prepaid payment option, we will extend your membership period by the number of full calendar months your membership has been frozen for. If we increase our prices during the period when your membership is frozen, you will have to pay any new prices that apply to your membership type when your membership resumes.

You will not be allowed to use any of our services while your membership is frozen. However, if your child has a membership with us and has not frozen their membership (see section 20 below), you will be able to accompany him or her to the studio so that they can use the club facilities in supervised sessions.

If you have joint or family membership, freezing your membership may result in changes to your payment arrangements, including losing some or all of any discount you and they receive. We will tell you about any changes when you ask to freeze your membership if this applies.

If you freeze your membership Lift Each Other are within their right to charge 10% for every unused credit on account. If all sessions have been carried out, there is no charge. i.e. If a client purchased 10 credits at £60ps, £600 total, £60 would be charged to pause their direct debit.

Cancelling your membership during the cooling-off period

Cancelling your membership after the cooling-off period

After the cooling-off period you may cancel your membership within your membership commitment period for the reasons set out in 11.3.1 to 11.3.9 only. We may require you to produce proof, satisfactory to us and in accordance with section 18 below, if you cancel for any of the following reasons:

If you are currently on a discounted monthly membership and are unhappy with any change in the monthly membership fee that applies to you, you must inform us in writing that you are cancelling your membership because of the increased fee. You will still have to pay any increased fee until your commitment period has been fulfilled and your membership ends. However, if you request a refund, we will refund you any difference between the old monthly membership fee and the increased monthly membership fee at the end of your membership commitment period.

As well as the above, you may cancel your specific type of membership in the following ways:

Your right to cancel any extra benefits

If you have joined online, to cancel your membership you can either complete the request to cancel form, a link to which can be found in your receipt email, or you can cancel in any of the ways mentioned in this section 11.

Once a membership has been cancelled all remaining credits are void. Members must have an active membership to use the studio.

In some circumstances we offer a 14-day money back guarantee to new, first-time members who wish to cancel their membership.

To be eligible to claim under the money back guarantee, you must be a new, first-time member.

You are not eligible to claim if you have been a member and are re-joining, or if you are changing the type of membership you hold (for example, changing from a joint or family membership to an individual membership).

Where you are eligible to claim under the 14-day money back guarantee, you must give us written notice of cancellation by email or by completing the appropriate online form within 14 days from the date on which your membership starts – this may differ from your joining date, for example you may join the studio on the 1st day of a month but decide not to start your membership until the 14th day of that month. In that instance, the 14-day period commences from and including the 14th day.

We will process your cancellation request immediately and refund any payments made on your then current membership in accordance with 12.2 below.

This money back guarantee is separate and distinct from your right to cancel where you have joined online, by email or telephone – see section 11 ‘Your Right to Cancel Your Membership’ – but we will only refund any payments made once.

We will issue any refunds due to you by bank transfer or by the same method you made payment to us.

We may cancel your membership at any time by giving you one month’s notice in writing. In these circumstances, we will refund you the fee that you have paid for that month, and any fees you have paid for future months.

We may freeze your membership at any time (we will not charge you monthly membership fees while your membership is frozen) or cancel your membership without giving you notice, if:

If we cancel your membership under section 13.1 or 13.2 we will not allow you to purchase our services in the future and you will not be allowed to enter the studio.

If we permanently close the studio, we will, where possible, give you at least one full calendar month’s notice in writing. We will send this to the address you have given us. We will also put a notice on the studio information board and website news page. We will try to offer you a suitable alternative service. If this is not possible, or you refuse our offer, we will end your membership at the end of the month’s notice and refund any monthly membership fees you have already paid for the remaining commitment period.

If we receive official notice (for example, from the executors of your Will or from your bank) that you have died, we will immediately cancel your membership and refund any fees you have paid for the remaining membership commitment period.

We may, at any time, withdraw and/or substitute a type of membership or a payment option for new members or members who want to change, restart or renew their membership or payment option.

From time to time we may change our monthly membership fees. We will try not to change the fee more frequently than once in a calendar year, and to ensure that any change is reasonable, but we cannot guarantee this. We will tell you about any change that will apply to you, and will give you at least one full calendar month’s notice before the change comes into effect. Please see your payment options for details of how fee changes will affect you.

If you are on a discounted monthly membership type and we change your membership fees during your 12-month membership commitment period, you may request the difference paid due to this change at the end of your minimum commitment period.

We may, without notice to you, make reasonable changes to these terms and conditions if the changes are for the benefit of the majority of our members at the studio.

When we make changes that may affect you, we will give you notice of the changes we plan to make by displaying the changes in the studio for one full calendar month. If you are not happy with the changes, you can cancel as explained in section 11 of these terms and conditions.

Where you have cancelled your membership, you may restart your membership again at any time. To do so, you will need to set up a new direct debit with us.

You will not be able to restart your membership until you have paid all amounts you owe us for your previous membership (if any), and we can refuse to let you restart your membership again until you have done so.

If your membership was cancelled by us due to reasons in section 13, you will not be able to restart your membership with us.

If we cannot provide all the services and facilities for 30 consecutive days or more, or services and facilities are significantly reduced for 30 consecutive days or more, for reasons or events beyond our reasonable control, you or we can cancel your agreement immediately by written notice. By law, we do not have to pay you compensation in these circumstances. However, we will try, where reasonably possible, to let you use our services where possible.

Instances or events beyond our reasonable control could include, for example, but are not limited to natural disasters, government actions, war, national or regional emergency, acts of terrorism, protests, riot, fire, explosion, flood, an epidemic and strikes or other labour disputes (not relating to our workforce).

We may need to transfer (assign) all or part of your agreement to another company. We can do this as long as your rights under the agreement are not adversely affected or materially reduced.

We may need you to provide proof, which is satisfactory to us, of:

If you cannot provide satisfactory proof, for example you cannot prove the date of postage of your cancellation notice, we will not be able to cancel your membership and your membership may continue unless and until you do provide us with a proper and effective cancellation notice.

If you cannot provide satisfactory proof of your eligibility for a particular discounted membership, we will automatically upgrade you to the full rate and inform you in writing in line with the direct debit guarantee.

We will require a photograph to be taken as proof of identity and to be held against your membership record to validate entry.

We will request photographic evidence at your time of joining, to validate your identity.

We will send all letters, emails, communications and information to the address and other contact details you have given us on your membership client account. You must keep us up to date with any changes to your address or other details by emailing our studio director, neilscott@lifteachother.co.uk.

If at any point we find that you have provided us with an incorrect name, address or other details which are not your own, we may cancel your membership and prevent you from joining or attending any of our services.

You may want to add children or junior members to your membership. We refer to this as ‘linking’ them to your membership. All children or juniors who join must be linked to someone aged 18 or over.

When we refer to a ‘child’ membership this would be anyone between the ages of 0 – 11 years old, when we refer to a ‘junior’ membership this would be anyone between the ages of 12 – 16 years old.

Children under three months old have free access to our studio when accompanied by a member who is aged 18 or over.

The charges for child services are outlined when paying for the service and may depend on the age of the child. Children may need to be upgraded to the next age category after their birthday. We will tell you in writing when we plan to upgrade your child to the next age category. In these circumstances, the monthly membership fee may change.

The times that children are allowed in the studio, or to use the studio facilities, will depend on the child’s age. Children may not be allowed in some areas of the studio during certain times for their safety and this will be set out in the studio’s terms of use. Please ask our coaches or studio director for more information and details.

We may ask for proof of any child or juniors age and can refuse access to our studio without receiving this.

If you are aged 18 or over and pay for the correct membership you can invite guests to our studio a set amount of times per month as outlined in section 3. Each guest will have to pay a fee to be entitled to enter the studio and use the facilities when not escorted by an eligible member. You can get details of these fees on our website. Your guests must sign in at the studio’s service centre the start of each visit. Your guests may not be able to use the facilities without written confirmation from their doctor if any concerns about health, fitness or exercise are identified or arise from the questionnaire.

You must ensure that your guests comply at all times with these terms and conditions (where these apply) and with the studio’s terms of use. Any failure to do so, may result in the withdrawal of access rights for you and/or any of your guests and, for any serious breaches or transgressions, in cancellation of your membership.

We can refuse admission of any guest into our studio, and we may require a guest to produce a form of identification which is acceptable to us before they can enter. We are at liberty to refuse entry at our discretion and without giving any reasons.

Your guest needs to be with you to visit the studio (unless we say otherwise). If we do allow a guest entry they must pay any applicable fees and present relevant identification with written confirmation.

We may restrict:

Members are not permitted at any time to use free guest passes to access the studio.

We will give you, and anyone linked to your membership, a membership account (for example, family member, joint member, etc.).

You must use the Lift Each Other app (logged into your account) to scan the QR code allocated to you for the booked session each time you visit. If you forget your membership account details or cannot access your account or QR code, we may ask to see a second form of identification which is acceptable to us before we allow you to enter the studio. We may delay your access to the studio to give us enough time to record your visit.

If you have lost your account information, you will need to contact the studio director who will re-invite you to your client account. There may be a charge for the time spent doing so.

No cameras, mobile phones, tablets or other electronic or photographic devices are permitted or to be used inside the studio and associated facilities.

No photography is permitted in our studio at any time except with the prior approval in writing of the studio director.

If you have any queries about these terms and conditions, payments or specific details to do with our studio, please speak to our studio director.

If you have lost your membership account details, you will need to contact the studio director and a fee may be applied for re-inviting you to your account.

When we carry out any health assessments and exercise questionnaires we may identify possible problems with you taking part in exercise and recommend that you seek and obtain medical advice. We are not responsible if you ignore our recommendations and continue to exercise at the studio.

Lift Each Other cannot guarantee that all the facilities at the studio are available at all times due to maintenance issues and facility or equipment breakdowns or malfunctions. By law, we do not have to pay you compensation for any service, facility or equipment not being available (including, by way of example only and without limitation, for reasons of health and safety, or if the unavailability is for the benefit of our members generally) unless this was due to or caused by our negligence.

By law, we do not have to pay you compensation for loss or damage you may suffer unless such loss or damage is caused by our negligence or failure to comply with applicable law.

We will not pay you compensation if we have failed to carry out our duties due to:

We can make changes to the type of facilities we provide, and we will give you notice (where possible we will provide reasonable advance notice) of any such changes. We will not be liable for any loss or damage caused by these changes unless the loss or damage is caused by our negligence.

You must make sure that you can do the exercise provided by any exercise programme you follow or any class you go to.

You should consult your doctor before you start any exercise, exercise programme or class you attend and/or if you are not sure whether it is suitable and/or if you have a pre-existing illness or medical condition.

We cannot accept liability for theft or for loss or damage to you or your guest’s property in the studio or the car park. It is your responsibility to ensure that your valuables are kept secure and that you use the facilities provided. Wherever possible, you should avoid bringing in valuables or large amounts of cash into the studio.

Subject only to section 26.10, in no event shall our total liability to you for any one event or series of related events exceed the sum of 120% of the total amount paid by you for your membership and/or the services giving rise to the liability in the 12 months preceding the first incident out of which the liability arose.

Nothing in these terms and conditions excludes or limits our liability for:

Your membership with us is governed by the laws of England and Wales.

We will keep any clinical information you give us confidential and secure and only pass it to, or receive it from, those involved with your programme or treatment. By joining one of our membership options, you are giving us permission to share relevant clinical information that relates to your health goals between members of our staff.

It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details and choices for how you want to receive marketing materials up to date.

Your membership with us is governed by the laws of England and Wales. You agree that all disputes relating to your membership and or our agreement with you which we are unable to resolve between us will be subject to the non-exclusive jurisdiction of the English and Welsh courts.

These terms & conditions were last updated in September 2022.